Privacy policy

Last Updated: July 2026

This Privacy Policy describes how The Plug ("The Plug," "we," "us," or "our") collects, uses, and protects your personal information when you use the The Plug mobile application (the "App") and our services (the "Services"). By using the App, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Information You Provide

• Account Information: Your name, phone number, and profile photo when you register an account.
• Driver Information: If you register as a Driver, we also collect your driver's license number, vehicle registration details, vehicle insurance details, and other verification documents.
• Payment Information: If you use in-app payment methods, we may collect payment method details. Cash payments between Customers and Drivers are not processed or recorded by The Plug.

1.2 Information Collected Automatically

• Location Data: We collect and use your real-time location to match Customers with nearby Drivers, to show Driver location on the map, and to calculate ride routes. For Drivers, location data is collected while you are online and available to accept rides.
• Device Information: We collect device type, operating system version, and unique device identifiers for security and analytics purposes.
• Usage Data: We collect information about how you use the App, including ride history, bids placed, bids accepted, ratings given and received, and app interaction logs.
• Push Notification Token: We collect your device's push notification token to send you ride requests, bid updates, and other important notifications.

2. How We Use Your Information

• To match Customers with Drivers and facilitate ride requests and bids.
• To verify Driver identity and documents for safety and compliance.
• To send push notifications about ride requests, bid updates, and ride status.
• To display your location on the map during ride matching and active rides.
• To maintain ratings and reviews to ensure platform quality.
• To communicate with you about your account, rides, and platform updates.
• To investigate and resolve disputes between Customers and Drivers.
• To comply with legal obligations and law enforcement requests.
• To improve and optimize the App's features and performance.

3. How We Share Your Information

3.1 Between Customers and Drivers

When a ride is matched, the Customer and Driver can see each other's name, phone number, profile photo, and location during the ride. This information is shared to facilitate the ride and is no longer shared after the ride is completed.

3.2 Service Providers

We use third-party service providers to operate the App, including:

• Firebase (Google Cloud): For authentication, database storage, push notifications, and cloud messaging.
• Google Maps: For map display, location services, and route calculation.

These providers may access your data solely to provide their services to us and are bound by their own privacy obligations.

3.3 Law Enforcement

We may disclose your information to law enforcement or government authorities if required by law, court order, or if we believe in good faith that disclosure is necessary to protect the safety, rights, or property of The Plug, our users, or the public.

4. Data Retention

We retain your personal information for as long as your account is active. Ride history and transaction records are retained for a period of time as required by applicable laws for accounting and dispute resolution purposes. Driver verification documents are retained for the duration of the Driver's account and for a reasonable period thereafter for compliance purposes.

You may request deletion of your account at any time by contacting us at team@thegreatdak.com. We will delete your personal information within 30 days, except where retention is required by law.

5. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security of your data.

6. Location Data

Location data is essential for the App to function. For Drivers, location is collected while you are online and available to accept rides. For Customers, location is collected when you open the App and during active rides. You can disable location services in your device settings, but this will prevent you from using the App's core features.

7. Push Notifications

We send push notifications for ride requests, bid updates, ride status changes, and important account information. You can manage notification preferences in your device settings, but disabling notifications may cause you to miss important ride updates.

8. Ratings and Reviews

After each ride, both Customers and Drivers can rate each other. Ratings are visible within the App and are used to maintain platform quality. Ratings are not publicly visible outside the App.

9. Children's Privacy

The App is not intended for use by anyone under 18 years old. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

10. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update your profile information in the App or request correction of inaccurate data.
• Deletion: You can request deletion of your account and associated personal data.
• Opt-out: You can disable location services and push notifications, though this limits App functionality.

To exercise these rights, contact us at team@thegreatdak.com.

11. International Data Transfers

Your data may be processed and stored on servers located outside Zimbabwe, including on Google Cloud (Firebase) infrastructure. By using the App, you consent to the transfer of your data to these locations.

12. Cookies and Tracking

The App does not use cookies. We use device identifiers and SDK analytics (e.g., Firebase Analytics) for usage tracking and performance monitoring. You can opt out of analytics in your device settings where applicable.

13. Third-Party Links

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted within the App. Continued use of the App after changes are made constitutes your acceptance of the updated Privacy Policy.

15. Contact

If you have any questions about this Privacy Policy or your personal data, please contact us at:

Email: team@thegreatdak.com

By using The Plug, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.